For inquiries regarding this video vistiation system:

• General: Go to the FAQ section at the top right of this page
• Visitation (including questions about profiles):
  • Phone: (780) 638-5454 (Edmonton and area)
  • Toll Free: 310-0000 then dial (780) 638-5454 (Alberta)
• Technical: You may contact the Customer Care line at 1-866-713-4761.

The only professional groups currently approved for video visitation at ERC are Probation Officers (CCB), Lawyers, Legal Counsel, and Legal Aid Representatives. Other professionals may be onboarded in the future. In-person visit scheduling will remain as-is; please contact the Edmonton Remand Centre directly to book in-person visits.

Note to Legal Counsel: Legal counsel visitation is privileged communication and therefore not subject to monitoring/recording. All other visitation facilitated through the video visitation platform is subject to monitoring/recording. In the future, other groups may be approved to access privileged communication via the video visitation platform in line with Alberta's Corrections Act - Corrections Regulation section 1(1)(e). If you or your organization fall under this section, please contact the Edmonton Remand Centre directly to facilitate the visit in person at this time.

The personal information collected through this website is for creating and administering Video Visitation Services. This collection is authorized by section 33 (c) of the Freedom of Information and Protection of Privacy Act. For questions about the collection of personal information, contact the Custody Operations Branch by email at cobmail@gov.ab.ca, or mail to Custody Operations Branch, 10th Floor, John E. Brownlee Building, 10365 97 Street, Edmonton, Alberta  T5J 3W7.